Frequently Asked Questions

Let's check. Yes. We are actual flesh and blood people, a true father-son team. Just look at our picture: could we ever find models that good-looking to stand in for us?

We only operate online so we can be everywhere that you are. We may change our minds in the future or run some pop-up shops, so we will let you know about any developments on the brick-and-mortar front.

The best way is to email us at service@JohnsCrazySocks.com. If you want to talk, give us a call at 631-760-5625. We'll do our best to answer your questions and help you.

Our office is in Huntington, New York, a town on Long Island, 35 miles east of Times Square.

You can write to us at:

John's Crazy Socks
50 Stewart Avenue, Unit 3G
Farmingdale, NY 11743

Here are a few tidbits about the Huntington area: Walt Whitman was born here and founded the local newspaper, The Long Islander. Nobel Prize winner James Watson lived here and helped found the local Cold Spring Harbor Laboratory. John Coltrane lived here and this is where he wrote, A Love Supreme. Taylor Swift filmed her Blank Space video here. Among others who grew up here or lived here were painter Arthur Dove, E-Bay founder Meg Whitman, writer Jack Kerouac, actress Lindsey Lohan, and singer Harry Chapin.

We design and manufacture all our own socks! The sales of each pair of our Awareness Sock Collection raise money for organizations associated with those causes. We also design many of our own fun and colorful socks. We now sell our own exclusive designs which are designed by us [and some by John himself] and manufactured in the Philippines.

Security is important to you and to us. We operate a secure site (notice the https:// in our url.) All your transactions are fully encrypted. We back up all our files and we do not share any data with outside sources.

Your privacy is important to us and we do all we can to earn your trust. We carefully guard any information you give us and never share, sell or rent out any personal data. You can read our full privacy policy here.

We accept all major credit cards: Visa, Mastercard, American Express and Discover. We also accept PayPal. We are big music fans so we will accept tickets to shows by the following performers: Bob Dylan, Van Morrison, Neil Young, Jason Isbell and the Avett Brothers, Third Harmony, Beyoncé, Katy Perry. (Guess which Mark likes and which John prefers.) Send us the tickets and we'll send you socks.

We do not have a formal bulk purchase program, but if you email us at service@johnscrazysocks.com and tell us what you want, we will work something out that will make you happy.

Yes, we provide discounts and we generally like to make them a surprise.

There are other ways you might receive a discount. You might find a discount card when you receive your order. You might get a discount from our Facebook page. We will include discounts in our email newsletter. We take care of our customers so keep your eyes out for discount opportunities coming your way.

If you operate a retail business at a brick-and-mortar location [not online], you may qualify for our wholesale program. If you are interested in wholesale, please contact us at contact@johnscrazysocks.com.

We have created custom socks for hundreds of individuals, companies, schools and organizations over the years. You can get more information about our custom sock program at this page: Create Your Own Custom Socks.

Check out our page that explains our shipping and handling.

We ship throughout the U.S. We've recently suspended international shipments because of the uncertainties of deliveries and tariffs.

We want you to receive your socks as soon as possible. We ship the next business day.

Orders received over the weekend or on a holiday, ship the next business day. There may be some exceptions, but they would be described on the product page for the socks you ordered.

If your order totals $40 or more, you receive free shipping via USPS Ground Advantage.

If your order totals less than $40, then we charge you the actual shipping cost.

Generally, it will take from three to five days depending on the shipping method you select and the distance from our warehouse in New York.

If you want to purchase express delivery, those options are available at checkout. We keep that simple too:

Priority Mail (two to three business days): cost is based upon the weight of the package and distance from our NY facility. We also offer UPS Ground or UPS Next Day Air (if you have a "sock emergency"), the cost of which is based upon the weight of the package and distance from our NY facility. The actual cost is calculated at checkout so you can see the options before making payment.

We want you to love our socks and to make you happy. You can return your purchase no questions asked in the first 365 days and we will give you a refund. You can read our full refunds and exchange policy here.

First, we apologize if our socks arrived damaged. We want you to love our socks and who can love damaged socks? Send them back and we will arrange a refund or exchange, whichever you prefer. If you have questions, send an email to service@JohnsCrazySocks.com.

Send them to our offices at:

John's Crazy Socks
Attention: Returns/Exchanges
50 Stewart Avenue, Unit 3G
Huntington, NY 11743
631-760-5625