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After receiving a gift certificate from a friend for my birthday I purchased 2 pair of socks. A few days after, I received an email notification that one of the socks was being refunded without any explanation as to why. I received the other pair and loved them; however, I am very frustrated that in order to purchase a 2nd pair using the remaining gift certificate I will be required to pay for shipping yet again. An explanation as to why the cancellation should have been provided as well as an opportunity to select a separate pair if the other pair was no longer available so as to be shipped in the same package instead of being required to create a whole new order with additional shipping fees. Will not likely be using the remaining gift certificate.
Very professional staff. I failed to include a full address and I was notified several ways to correct. The staff were friendly and nice. Everyone enjoyed their Sox.
I love love love my socks! I have cancer and wear them everyday. I'm going to be buying my socks from John from now on!!!